Basil Grocery – Shipping & Return Policy
Updated March 2026
Shipping Policy
At Basil Grocery, we ship all orders with a 100% satisfaction guarantee.
- Orders are shipped same day or next business day, depending on item availability.
- We always aim to send exactly the items shown in the listing.
- If an item is unavailable, we will contact you for approval before making any replacement.
- We never send substitutions without your consent.
- Any unshipped items will be fully refunded.
Shipping Requirements for Perishable Items
To ensure product safety and quality:
- Frozen items must be shipped with 2-Day shipping
- Perishable items must be shipped with 2–3 Day delivery
Orders that do not meet these requirements may be canceled to protect product quality.
Perishable Handling Fee
If your order includes perishable items, a one-time $9.99 handling fee per order will be applied.
This fee covers:
- Insulated foam packaging
- Ice packs or dry ice
- Protective materials to maintain product freshness
This allows us to package your order properly without cutting corners, ensuring your items arrive in the best possible condition.
Return Policy
Shop with confidence with our Easy Returns Policy.
Due to the nature of imported and food products:
- We provide full credit or replacement for items that arrive damaged or unusable due to shipping conditions
- Claims must be reported within 5 business days of delivery
- Please contact us via email or WhatsApp with your order details
Important Notes
- We do not accept returns on perishable items
- Items cannot be returned due to personal taste or preference
- Non-Food Returns
- Customers are responsible for return shipping costs
- Original packaging and documentation must be included
- Shipping fees are non-refundable, even if free shipping was applied
Return Address
Basil Grocery LLC
Attn: Returns Department
5 Ilene Ct Unit 4
Hillsborough, NJ 08844
USA
Damaged or Defective Items
If your order arrives damaged:
Please contact us immediately at
📧 info@basilgrocery.com
Include:
- Your name
- Order number
- Item(s) affected
- Photos (if possible)
We will quickly arrange a replacement or resolution.
Customer Support
Our team is here to help every day:
🕘 9:00 AM – 9:00 PM (EST)
Visit our Contact Us page for email or live chat support.