Return & Refund Policy

Basil Grocery – Updated March 2026

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Shop with Confidence

At Basil Grocery, we stand behind the quality of our products and packaging.

Due to the nature of imported and food items, our return policy is limited but fair.

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Damaged or Unusable Items

If your order arrives damaged or unusable due to shipping conditions, we will gladly offer:

• Full refund, or
• Replacement (if available)

📌 Claims must be reported within 5 business days of delivery

Please contact us via:
📧 info@basilgrocery.com
(or WhatsApp)

Include:

• Order number
• Item(s) affected
• Photos (if possible)

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Special Product Guarantee

• All Karaca brand items will be replaced free of charge if damaged during shipping

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Non-Returnable Items

We do not accept returns in the following cases:

• Perishable items (meat, cheese, frozen, etc.)
• Products opened or not in original condition
• Items based on personal taste, preference, or packaging appearance

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Return Conditions (Non-Food Items Only)

To be eligible for a return:

• Item must be unused, unopened, and in original packaging
• All original packaging materials and documentation must be included

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Shipping & Fees

• Shipping and handling fees are non-refundable
• Even if you qualified for free shipping, the actual shipping cost will be deducted from your refund
• Return shipping cost must be paid by the buyer

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How to Return an Item

If your return is approved, please mail your item to:

Basil Grocery LLC
Attn: Returns Department
5 Ilene Ct Unit 4
Hillsborough, NJ 08844, USA

📌 Please ensure items are securely packaged.
Customers are responsible for return shipping costs.

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Damaged or Defective Items – What to Do

We carefully pack every order, but in rare cases damage may occur during transit.

If this happens:

1. Email us at info@basilgrocery.com
2. Provide your:
   • Name
   • Order number
   • Item details
   • Photos

We will resolve the issue as quickly as possible with a replacement or refund.

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Customer Support

Our team is here to help every day:
🕘 9:00 AM – 9:00 PM (EST)

Visit our Contact Us page for email or live chat support.